As a beginner Joomla user, I had an previous error code on my site that was not caused by the extension, but was blocking my use of Videobox. The developer got back to my inquiry quickly (within the same day) and helped me work through the issue. I was very impressed with the helpful attitude! After working through a couple sets of instructions, Videobox works just as promised. Great job on the extension and thanks for the fanatic support. Clearly explained, even for a beginner!