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123FlashChat
★★
Like saying you hate Microsoft
byMom2momless, March 15, 2011
123FlashChat
It's the only solution that provides literally everything you'd need in a chat module; however, getting to where you need to be is an absolute nightmare. First of all, ignore the words "Free" anywhere in the product description because nothing is free and in fact it's very expensive and the price seems to go up everyday. Be sure you check your pricing compared to getting exactly what you want. When we were inquiring about the needed features, we specifically asked if we could have 4 female avatars instead of 2 males/2 females and we told 'no problem' and that there would be no extra charge for this. But once we had the component installed, they indicated it would be $2,000 to have the avatars changed. No matter how much I insisted we were told otherwise, they just kept saying "So do you want to go for it?" OMG Secondly, if you have any issues whatsoever be prepared to be in for a long haul at trying to get them resolved. What little time I spent actually using the component was glorious...then it suddenly stopped working and we have had multiple issues ever since. Their support is from China, barely understand English, much less speak it and so every issue is like sprinting through mud in order to resolve. What a pain. But like I said, there's not a lot of options when it comes to really good chat software with multi-functionality so c'mon developers, give these guys some competition, would you?
Owner's reply

1) It's true that 123FlashChat has a tons of cool features, thanks for admitting that.
2) As to "free", a free hosted chat will be dispatched to Joomla users, that's 100% true.
3) As to the "avatar change", to change the regular avatar group in flash chat client costs only $100. So you might are talking about the avatar figure in avatar chat module. That's quite different cause it's animation and it involves many body parts to make them walk, approximately it will need 2 designers to work about 2 work days to accomplish the task, that's why $2000 customization is quoted. But if the change is not necessary, you don't have to pay for customization at all. However, I'm sorry that the quotation made you uncomfortable, you deserve an explanation.
4) "Chat stop working and multiple issues ever since." It's true that one of our hosting servers was targeted by DDOS attack recently which is affecting connectivity in some cases, sorry for the problem, but we're working to mitigate the attack, everything should be back to normal as the attack has subsided, but we are actively working with our ISP on measures to prevent such attacks from affecting connectivity going forward.
5) For technical questions, you are strongly recommended to contact us via email, cause a screenshot worths a thousand words. And it's true that some members of us have poor oral English, we'll get more training to make it better, thanks for reminding us. Meanwhile, we had poor connection via Skype before but fortunately we've moved office lately and the latency problem shall be resolved already.

I tried to trace you in our customer database but failed with the name "Mom2momless" or something similar like that, so the answer is rather general, please excuse me for that.

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