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MyOutdoors

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YouTube Channels
★★★
YouTube Channels
byMyOutdoors, May 15, 2012
YouTube Channels
When it works it's excellent, easy to configure and install and is ideal for displaying YouTube feeds in a module. Unfortunately, though, when it fails to work you're on your own. Over a week after submitting a ticket at corephp.com I have still had no reply at all, despite supplying not only all the information but also full access to our site with admin rights.

It may be very inexpensive but as a commercial extension I expect a commercial service - not to be left with an extension that only works with individual youtube videos, something that is available widely through free extensions. If this was a UK product I would be pursuing a refund under Consumer Protection legislation as without support and in its present state it is unfit for purpose. Instead I wiill now have to waste valuable time and money finding an extension that DOES work and has adequate support.
Owner's reply

myoutdoors

I have looked up your account and have no records of any emails or submitted support ticket. We offer many ways to submit a support ticket to our system:

1: Login to your account and visit and submit a support ticket by clicking on Submit Tickets.
2: Email support [ at ] corephp.com
3: Reach out to us on our forums by visiting http://www.corephp.com/forum/

We work hard to provide the best support for all of our products and services.

I kindly request that you retract the above statement until you fulfill the available support options. And for $7 we still provide the best support around. We don't like to leave any of our users hanging.

Kindest regards,

--Steven Pignataro
CEO 'corePHP'

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