It is a wonderful helpdesk for the company I work for. (small business)
There is only one problem for me, when a problem is submitted by a "normal" user, a group of reps should get an email, and then one of the reps from the group should login and assigned the problem to himself. But the group has also needed the possibility to see which problems are assigned to every rep of the group. Call it a group view. It has to be simple for a rep to view all problems of the group, because when another rep is sick or has a day off, holiday, another rep has to treat his/her problems. But for the rest it is a great component.

This is a very good and simply useable form.

The only thing I miss, is a date label, so that you can choose a date for submitting special events or something.

and a copy function would be very nice, then it would be easy to make multiple forms which have to be almost the same.

I love this plugin. I used it for creating a little wiki on our intranet.
We wanted a article index just by making some headers.

Also nice is the numbering.

There were a few problems, but with the very fast emailsupport of Thomas it was solved in no time.

Its important to deactivate some native plugins as page-break and the page-navigation.

Then install this plugin, and it worked fine!