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Joom Donation
★★★
Customer service is slow and doesn't help
byNjjacob, August 1, 2012
Joom Donation
I think the component is wonderful, but do not use it with authorize.net. I haven't been able to get it to work in three weeks. The guy just gives me the run around. He doesn't even read the email fully. Useless customer service and looking for a new extension. Waste of money if you need it for anything other than PayPal.
Owner's reply

Hi Jacob

First of all, I can confirm that Joom Donation not only works well with Paypal but also with Authorize.net and all other payment gateways supported by the extension (please note this extension has been development for 3 years and use by so many customers without any problem). So please do contact me again and I will help you to make it work properly.

Regarding the support, I am not sure whether it is a problem with your email or not. But I did replied you via support ticket system, I replied your forum posts but you didn't reply as well. Maybe you didn't receive notification from our support ticket system and forum notification ?

If you receive this message, please contact me ASAP. You can email me directly to contact@joomdonation.com or better, please contact me via Skype for support. My skype nickname is tuanpnves. You don't have to look for a different extension, just use Joom Donation (I can assure that it is the best in this category)

Looking forward to hearing from you.

Regards,

Ossolution Team

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