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OnlineExpression

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Google ChatBack Live Support
★★★★
Very Worth While
byOnlineExpression, February 24, 2011
Google ChatBack Live Support
After lots of searching online and thinking that I was going to have to pay at least $20 per month to offer a chat service on my website I came across this extension and had it installed, customized and working on my site in 20mins. I love it.

The only reason I didn’t give it a 5 star rating is because when a guest starts up a chat they are shown the message “You are chatting with an unidentified user. Be careful what you discuss.” Very damaging for my businesses credibility as it appears Google don’t trust us. This isn’t a fault of the Extension, but a problem with the overall solution. There are a huge amount of requests to fix this online in Google’s forums, hopefully they get onto it one day soon.

The other problem is that whenever a customer clicks close on the floating chat button it will come back again when you refresh the page or move to a new page. Is there a way to record that the customer has closed it and not show it again? I have set my options to only display it from the home page so this will stop it showing so often, but it would be great to not show it again after the customer has closed it once.

Thanks!
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