The Joomla! Extensions Directory ™

OrangeCube

Reviews(3)
 
byOrangeCube, October 5, 2012
Product Share
Often difficult to find a great joomla ext that works as it should. Great value and great support. Many thanks
byOrangeCube, May 11, 2012
CSV Advanced
Needed a component to import over 1500 product images from an external url. Whilst this component does not do this from core code, one email to the developer and it was sorted. They even did the upload for me!

With outstanding, friendly and very fast service from Giang I wouldn't hesitate to recommend this extension. Many thanks, you saved me hours of work!
byOrangeCube, October 25, 2011
0 of 1 people found this review helpful
TableBooking
After purchasing a couple of months ago there were a couple of required additions in order to make this a practical extension for a restaurant to use. For example it would send a booking confirmation to the customer by email but not to the restaurant therefore leaving the restaurant to have to keeping logging in to the component all day to find out if there were any bookings.

After checking this out with Beesto they advised there was an update coming within the month and so I put it on the back burner. Sure enough, a month went by and an update came so I installed and used without any problem.

Only on testing did I see that it did now send the booking information to the restaurant by email which was great but minus the customer name and any comments the customer may have made at booking stage. So you still have to log in to the component to see the booking details.

There are very few table booking options available for Joomla 1.7 and this has the potential to be a really good one. If only they would take on board the customer feedback and not ignore support tickets which go unanswered for days. I'm sure they'd sell more too!
Owner's reply

Hello,

Your rating and review is completely fake and it doesn't show nothing but your own frustration. You wanted a custom product and we are offering TableBooking not "OrangeCube Booking Solution". We are completely open to any suggestions but we cannot offer solutions for each client, we are trying to satisfy the needs of the majority.

Your statements are often contradictory, for example you are suggestind that we are not listening to customer suggestions "If only they would take on board the customer feedback", but in the same time you agree that "After checking this out with Beesto they advised there was an update coming within the month and so I put it on the back burner. Sure enough, a month went by and an update came so I installed and used without any problem."

You stated that "ignore support tickets which go unanswered for days", this is complete untrue. If you are opening a ticket at 21.00 ( 9 PM ) you cannot expect that someone will instantly answer to you. We are trying to help our customers in the best way possible but we cannot answer in a minute. You have received an answer in a few hours and not days how we were falsely accused. Our support is one of the best, the previous review is a proof for my affimations.

"So you still have to log in to the component to see the booking details. " - we thought that when you are using a component it's normal that you are also accessing that component.

I think the point of a review should be to help other persons and explain exactly what from we are offering is working and what is not fully working.

Anyway, thank you for your suggestions, like we also wrote to you in the ticket, we will probably implement some in one future version.