When I described the problem Bojan logged in to look over the site and find a fix. When the fix I requested (playing a video link with Allvideos plug-in inside of an event page) proved difficult to correct quickly, He offered to take a backup of our site, install it on a local machine and burrow into it and find a solution. The time commitment that he offered to get this extension rocking on my old Joomla 1.5 site was unexpected and I was grateful.
Since I am in the process of upgrading this particular site to Joomla 3.x and a new template, I didn't avail myself of their offer but I thought it would be helpful for potential customers to know that these guys know the secret to delivering an awesome customer experience.
Hi! Thank you very much for your kind words. We are waiting for you to upgrade your site, so we can together make it awesome.