The component/application is very well thought out and there is a lot of room for customization. Being able to set up different agents for various sites using the same core component is a dream.
I have this running on my equal parenting organization and Im now able to provide immediate support to thousands of people in need. Previous to this component I had difficulties setting up a live support network. I had this set up in about 10 minutes.
I also wanted to make a comment on the developer's site. It is clean and easy to navigate. The component is more than worth the price. The whole experience has been very pleasant I would suggest other developers follow ActiveHelpers lead.
I will be keeping an eye out for other products from this crew.
Good job guys!
This addon allowed me to easily accomplish all of the above without any major hassles. The tech support was great and I felt they really listened to my needs (Patrick).
The plugin does not use the normal article submission process which was a bit of an issue for me since I needed my client to be able to receive email notifications once a form/article is submitted.
Patrick and crew wrote a small plug-in for me that allows email notifications (for free!).
Great job...great product. Highly recommend.