I went through their online support system and found the response to be very timely and effective. I was very impressed with their customer support. This form program is the most intuitive of all of them that I have tried. And, I made my first form in no time and it turned out quite professional looking. Within a couple of hours, my form was fully functional with several fields. The automatic emails were easy to set up and worked great! The small fee for this program is well worth it. I highly recommend it!