Support requests are handled fast and accurate. Admin Tools and (from the same firm) Akeeba Backup are the first extensions we install on a new site.
Since we use RSformPro we saved ourselves a lot of time processing submissions. We use this extension for a site where people can sign in for a course. Combined with the automated user and admin e-mails the fault percentage is minimal. It takes some time to completely figure out the possibilities, but it's definitely worth it.
Ticket support from RSFormPro is also fast and willing to think outside the box. Keep up the good work!