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Yea, I have to agree it's a nice tool and helps to keep up to date!
I like it very much and can just recommend it! ;-)

JoomShopping is a good shopping free shopping solution as long as you use it just the way it is.
Customizing the layout is quite difficult as you have to change PHP and CSS files to create your own template.
This is not always working well.
Biggest problem of this solution is the support as you can read in many other reviews.
It's okay to say the shop can be used for free as long as you keep the back-link. But for people who are still in the process to evaluate the shop and quite willing to pay for it, the level of information and feedback is quite low.
Honestly 200€ for a day support is much!
This is on a Joomla platform!
If I can spend so much money just to get a proper answer for a few questions everybody else is asking in the forum I would hire a company to create a shopping solution for me or buy one of the big e-commerce solutions.
Do people get a better support when buying the shop?
Maybe you can re-think your (potential) customer-relation ship. I'm sure if people have more an impression that they are welcomed as potential clients rather that people who want to leech things for free, they would be more willing to pay for the shop. Maybe a proper supported demo version without payment would be a better approach. If people really want to use it than they can pay 200 € for a commercial license to have the payment system in the shop enabled.
Please see this a constructive critic and not an attack on your abilities.
You write yourself we should give our vote and opinion here to support the ongoing development.

Finally!
The easiest extension ever!
Never had anything running that well!

Thanks! It made my day .... ;-)

I used the free Freestyle FAQs lite on our company page and was despite a few minor issues quite happy with it. So just recently bought the Freestyle Support Portal as it seemed a good, complex and nice way to give support for all the software and hardware products we offer.
But when I run into some problems I realized that it is not well documented and still has certain problems. This may be due to the still new Joomla 1.6 release.
The ticket system looks quite nice and useful and the amount of additional features, like Knowledge Base and Glossary cross-linking, is really good.
But Freestyles own support responds to their software is not so good (and it's the only thing you can turn too as the forum is much hidden and dead with lots of spam).
It's a little shame that their nice concept and look is a little bit lacking.
Still I hope that there will be soon a new release 2 as somewhere announced and my bug feedback helps to improve it.

Really wanna use this nice component without regret to have bought it.

So keep on developing it guys !!! ;-)