Ricky_O
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byRicky_O, May 31, 2009
When I was having problems with their site and getting the information I needed, within an hour of sending them an email with the problem, they responded, wanted to know what happened and most importantly, wanted to know where the process of me having a positive experience with their website appeared to go wrong. This was a staircase of steps above the status quo in customer relations. It is obvious they wanted to not only solve a problem, but they also wanted to know how they could fix and IMPROVE ON a problem that could be hindering others as well.
I strongly encourage others to consider this vendor in your choice-making.
