RogerSkarb
The support is non-existing, when they answer, they only say "it is not our fault"
I was stupid enough to buy 1.5 AND 2.5, because they told me that they had fixed the errors, and I believed them.
This customer stated that he was having issues and we did support him immediately with no delays. He was replied to in a timely manor every time he asked a question. His issue was that he was using a template from a template club and the site template he was using was causing javascript issues with the component. We explained to him that the issue was with the template coding and not our component. We instructed him to verify this by switching to other templates just to verify it was his template causing the issues. He did verify this and he knows it was the template causing his issues. To say that support was non-existent is not true. He was just not happy that we told him that it was the template's fault and not a bug in our extension. We instructed him to get support from the commercial template developer to correct their own issue and he just refused to do so and insisted that we fix a problem in another extension developer's code and we explained that that is not our responsibility and out of the scope of support of our own products. I have a feeling that his template club subscription was just expired and he couldn't get support so he was trying to get us to fix the template for free.
