The Joomla! Extensions Directory ™

RogerSkarb

Reviews(3)
 
byRogerSkarb, October 31, 2013
EShop
I am about to finish my installation of EShop and I can see that this is so much better compare to what I had before.

Easy to use, easy to understand, easy to translate.

Their support is really great, it seams to me that they are working around the clock. Always nice and willing to help.

I give the team 5 stars
byRogerSkarb, June 12, 2013
Event Booking
Easy to handle, great support when you need it, easy to translate to other language, a lot of options.

We use it both for free stuff and things that costs money!
byRogerSkarb, July 13, 2012
1 of 1 people found this review helpful
Joomlearn LMS Silver Edition
It dosen't work on any other template than Joomla original and only if you are using (US)English

The support is non-existing, when they answer, they only say "it is not our fault"

I was stupid enough to buy 1.5 AND 2.5, because they told me that they had fixed the errors, and I believed them.
Owner's reply

This customer stated that he was having issues and we did support him immediately with no delays. He was replied to in a timely manor every time he asked a question. His issue was that he was using a template from a template club and the site template he was using was causing javascript issues with the component. We explained to him that the issue was with the template coding and not our component. We instructed him to verify this by switching to other templates just to verify it was his template causing the issues. He did verify this and he knows it was the template causing his issues. To say that support was non-existent is not true. He was just not happy that we told him that it was the template's fault and not a bug in our extension. We instructed him to get support from the commercial template developer to correct their own issue and he just refused to do so and insisted that we fix a problem in another extension developer's code and we explained that that is not our responsibility and out of the scope of support of our own products. I have a feeling that his template club subscription was just expired and he couldn't get support so he was trying to get us to fix the template for free.