A request for help on his forum basically answered with RTFM and referred the noob to the mod description page. Yeah, not going there.
We are always ready to help the users of our products. Our forum is a public and anyone can see, we help to resolve all users requests in a short period of time.
If you have a problem with the extension, just describe the problem on our forum or by email and we will help to resolve it.
PS: Obviously we can investigate a problem and help if a support request contains description of the problem. Not only messages like "Nothing work" without any explanation what exactly doesn't work.
sorry you couldn't get the slider to work.
We have a support forum at http://www.code7dev.co.uk where people will be willing to help with any issues you may have.
Sounds to me from the description you might have had a jQuery conflict which is easily remedied.
Every field in the administrator back end has hover-text fully explaining what it does. Additionally, there are full installation and configuration instructions on the CONFIGURATION tab on the download page. Did you ask for support by posting a comment or by contacting me directly via the contact form? Many questions have been answered already in the comments on the download page. Given all this and the fact that Smooth MenuMatic is free, I feel that your review is rather harsh and unfair. I'm sorry if that does not meet your expectations.
Though I give this the lowest rating I can find, I still respect that the developer is doing something I can not (or will not).