It is now almost 1 month, about 10 support tickets and STILL, no live video streaming working on my end whatsoever. When you send a support request, expect to wait anywhere from 24 - 48 hours for a response and when they do respond, it's a complete disregard for any of the specific questionss which you ask.
I've sent my Joomla admin details but still the live video streaming is not working for me. I offered to share my desktop with them via Skype/Teamviewer and they've completely ignored this request. I'm not liable for $100 web hosting for a media streaming system that is simply NOT WORKING.
The WOWZA hosting that they provide includdes a dizzying amount of settings, URL's paths, etc...with almost no documentation to guide you on what to put where and why.
I am EXTREMELY frustrated with this as I've been playing back-and-forth tag with support trying to get the software working, but to no avail. I'm on the verge of scrapping this entirely and using a service like UStream.com or similar. I'm a reasonable person who spends a large sum of money every month on Joomla extensions, services and support, I'm afraid the support provided by this company has failed to impress and is harming what is otheriwse a potentially very powerful and solid software solution.
Support flatly refused to consider providing support for multiple templates whereby the entire Joomla website should be able to run with MobileJoomla and its default templates, but only once the "Community/Jomsocial" link gets ticked, then the MoJoom template should load. This for me makes supreme sense and failure to allow this prevents this extension from truly shining.
Unfortunately, when you go for MoJoom...then you have to say goodbye to MobileJoomla and run their extension in the MoJoom template exclusively.
Thanks for the constructive comments. We have already mentioned on our site that it doesn't support third party extension like mobilejoomla.
Will take care of your suggestions and implement the mobilejoomla compatibility in next version.
I had a few issues with importing data from Mtree and the developer contacted me and added importing tools to the next feature-list...eagerly awaiting the next release so I can migrate my data. It's this keen support, CONSTANT and rapid improvement of the product and attention to detail that makes this extension really shine.
With a number of migration tools being added, Alphauserpoints integration, Jomsocial activity stream integration being added, mobile-friendly support being added...this is the one directory component you CANNOT afford to ignore.
Great support, great product, great roadmap for the future.
I'm giving this 4 stars because it lacks a feature which should state "we are currently open" if the time a person is viewing the module falls within the specified open times...also, "We are currently closed" if the opposite. That would make this perfect.
Otherwise, great little extension, works well. Thanks.
I spent easily an hour TRAWLING the site trying my utmost to find the download link...after about 20 support tickets back and forth (their support department routinely closes support tickets that are clearly not resolved).
I installed the Joomla 1.7 version on a bog-standard site but I was unable to add it to the menu...it just wasn't there...not available...not even in the Components menu in the backend.
I let it slide because my client decided she wanted to go with Joomla 2.5. I visited the site again today, logged in and to my dismay, there is NO Club membership link anywhere and finding the download link for software you've paid for is like doing an Easter Hunt.
Dealing with this company has been unpleasant...while they do respond to support tickets, they often refer you back to the site, expecting you to psychically work out where links are...nothing is easy or intuitive on their site and everything is obfuscated in complex layers of applications, groupings, clubs, deluxe and other such fluff as to be annoying to say the least.
I'm still eagerly awaiting to download version 2.5, but so far I am very disheartened.
Support and updates are granted according to our terms and conditions presented on our web-store site.
Most of the issues were not generated by our component, being caused by 3rd party applications.
After sorting everything out, the customer placed the following post in our forum:
- "Yes I did, thanks. All sorted. The software is working fine now...finally. Thanks for your detailed response...any way I can post a follow-up review on Joomla Extensions?"
Also, please note that the software is already available for Joomla 2.5!
I recall my dealings with David the project lead on this extension to be very pleasant and informative, he made no qualms about the support and development challenges he was facing back then and I appreciate his sincere honesty.
He definitely seems to have hit a home-run with this version and I am thoroughly impressed. As far as project management for Joomla goes, this is in a class of its own...forget ProjectFork...seriously...it's archaic, awkward and the interface a serious challenge to get used to...we tried it for a while last year and promptly abandoned it after too many user complaints.
I'm currently giving JForce a THOROUGH testing and so far it is working flawlessly. Hats off to David and his team, this is an extremely valuable component that could revolutionise small business CRM...would be nice if there was an API doc to integrate with. This is the kind of component that could easily spawn a vibrant 3rd party extension community. Think integrations with Clickatell for SMS, integrations with ACYMailing, integrations with Virtuemart and MobileJoomla, etc...
I'll be deploying this on a live customer-facing site next week after putting it through its paces and I'm confident that it will hold its own as it has in testing.
This is GOOD value for money and it WILL help you get better organised.
I just wish they had an API so that
I could integrate their mobile functionality with other components I'd like to mobilise. Other than that though, works out the box, works WELL and will DEFINITELY add real value to your site.
Well done guys!