Hello! Really sorry to hear that, as you can see we try to serve top notch support. The problem could be that you used a forum instead of the ticketing system (helpdesk) or email - please contact us using this form as this is the best way to get any help for our clients. The forum is rather community forum for users by users, where we try to answer on all posts but the priority is helpdesk system. Contact us on mail or via ticket and for sure you'll get a satisfactory help.