TonyNelson
I don't care that the videos have to be hosted on their servers, but when their servers malfunction (as they do on EVERY upload) the support staff are no where to be found. I have had about 24 videos stuck in the que for 3 weeks now. I simply asked that the files be deleted, since the delete button on their server console is completely useless and the delete button on the Joomla admin side will cause the extension to crash. But, several emails later and still no reply, I am forced to warn others in this forum before they invest several months and dollars on this worthless operation.
You can forget about uploading more than 2 videos at a time, because chances are that at least 1 if not both will have some kind of problem. Either the sizing will be wrong, the file gets corrupt or stuck, the video never shows up, the video quality will be horrible, the audio and video will be out of sync, etc.
As you will see on their own site, this is the extent of their support: "Email Us".
They even took down the user forums, which at least had some insight.
This is really the tip of the iceberg as to the problems with this extension. If you use this and pay them money, the joke's on you.
Our apologies for the issues you were having. When we receive a support request for issues with video conversion, we can look up the specific reason the video failed, as well as provide suggestions on a codec/format/settings that are more widely supported, and we do our best to have a less than 24 hour turn around for issues.
However, after reading your review more closely, when you mentioned that the only support we had was "Email Us", I was a little confused. We have been using an improved Support Ticket system for a couple months now (which is part of the reason the forum was deprecated), but we keep most of the source code for our corporate website in an SVN repository, and apparently during a recent deployment, the header was replaced by an older version! We have since resolved that issue, and you can again find the support link on our site or by going directly to: http://www.warphd.com/support/
If there is anything we can do to win back your business, send an email directly to support@warphd.com so we can discuss it!