I purchased this product 3 days ago. I had to use the support straight away, because I had some problems with installing the software. I have to say, the support is amazing. I've never experienced this in my entire life. Fast, friendly and no "I guess it could be this, try this...." emails backwards and forwards, they really looked into the problem and solved it straight away.
I bought this product, because my web page got hacked. I'll post another review when I have more experience with the product itself.