As a programming newb, but experienced Joomla user, i relied on support to help me customize the layout, as well as correctly install the new automatic update function. I was missing a function, which was luckily included in the new update.
When it comes to functionality, i am impressed with the customizability as well as ease of use. I didnt encounter any bugs, which usually happens with other extensions. For me anyway :)
Supportwise, i learned a couple of new tricks just by reading the excellent paid documentation, as well as in the free forums. Also, i received personal assistance from the support team, which is responsive and willing to help.