I got the wrong version of the product when I purchased it. It was my fault, I'm brand new to twitter and had no clue what I was doing. WEBKUL sent me the correct version and got it working on my site. My template had multiple errors and they spent countless days on this (I think close to 2 weeks) on my template to get it working for their module. It was not there problem to fix, but he promised me he would get it fixed. Even though it was not his fault, he fixed my template and it's working great now. I am so happy with the level of respect, courtesy, and time he spent with me. BEST investment I've made!
AND the module works too! :)