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WebTrooper

Extensions(0)
Reviews(3)
Favourites(23)
 
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EasyDiscuss
★★★★★
Makes A Great Forum Too!
byWebTrooper, February 2, 2013
EasyDiscuss
It appears that others have already said it very well, so I'll just say "Ditto" what they said. Add to that, with some SLIGHT MODIFICATIONS I am now using this versatile extension as a forum, and it works great. With Community Builder integration, member profiles and images (avatars) are consistent across the site. Support is second to none, with timely and attentive responses to all my questions - not that I had very many questions, as almost everything is very intuitive and easy to figure out. EasyDiscuss is very well designed, easy to use and well documented. The developers take a lot of pride in providing and excellent product with top notch support, and it shows. Thanks, Stack Ideas!
SIMGallery
★★★
Serious Bug with JomSocial and NO SUPPORT
byWebTrooper, September 2, 2012
SIMGallery
Integration with JomSocial is not complete.. uploading a photo directly to activity stream is broken. Upload a photo, click on the resulting thumbnail, and it takes me to an album. And no, the photo is not in the album. This is a pretty serious bug and it needs fixed.

Support is unresponsive. I submitted a support ticket Thursday evening, made sure the correct domain is registered with the license, as required, and even provided a login for SimBunch. It is now Saturday evening and I have yet to get a response.

I wouldn't mind so much if they at least showed some willingness to work with me. If they can't fix it, maybe help me find a work-around. But to just leave me hanging is not acceptable. I now have a choice - find my own way to work around this issue or let almost $100 go down the drain. A simple reply could have avoided this review.
Owner's reply

Hi

We regret the inconvenience caused. However, please note that we are committed to respond to support tickets within 2 working days, as stated on our Support page. Also, do note that as our time zone is +8 GMT, we received your ticket in the middle of Friday, not Thursday. Since we do not work on weekends (everyone has families to attend to), there was nobody to respond to your ticket.

That said, we've had actually cleared all outstanding tickets a few hours ago (on a Sunday, no less). Your ticket should have received a response already.

Auto Publish Content on Frontpage
★
Don't waste your money....
byWebTrooper, April 24, 2012
I purchased Auto Publish a couple of weeks ago and it would not install. There is no documentation anywhere to be found - not on the website, not packaged with the extension, nowhere. I contacted the developer twice, but have yet to receive any reply. That is my experience and it cost me $10 (10 Euro) to find out. Do yourself a favor and don't waste your money on this one.
Owner's reply

I think I did not receive your mail as I help everybody with installation of the extension when needed.

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