Support is unresponsive. I submitted a support ticket Thursday evening, made sure the correct domain is registered with the license, as required, and even provided a login for SimBunch. It is now Saturday evening and I have yet to get a response.
I wouldn't mind so much if they at least showed some willingness to work with me. If they can't fix it, maybe help me find a work-around. But to just leave me hanging is not acceptable. I now have a choice - find my own way to work around this issue or let almost $100 go down the drain. A simple reply could have avoided this review.
We regret the inconvenience caused. However, please note that we are committed to respond to support tickets within 2 working days, as stated on our Support page. Also, do note that as our time zone is +8 GMT, we received your ticket in the middle of Friday, not Thursday. Since we do not work on weekends (everyone has families to attend to), there was nobody to respond to your ticket.
That said, we've had actually cleared all outstanding tickets a few hours ago (on a Sunday, no less). Your ticket should have received a response already.
I think I did not receive your mail as I help everybody with installation of the extension when needed.