First of all, we had to wait long before getting response on our service request.
Second, 'all was difficult and tailored work'.
Third, now we want to build the site further but are limited because of the functionality of this component. So the claims about the qualities of this component are not that great as promised.
Several people have made complaint about the level of service. This is indeed no unique selling point of the company. Also handling feedback is a point of improvement.