When I posted on the Jomres forum I was told it was a server configuration issue and that I would have to talk to my hosting provider to get them to configure the php.ini. I exprerssed concern about this on the forum and was told to stop being a brat and expletives were used. I asked why it was that such an important feature of the component was not working. I contacted my host and they said where do you want the code placing. I told them I did not know and asked the developer mVince Wooly where to place the code. His response was "it's your server, you decide".
There is a high level of expertise required to utilise this component and much is necessary in altering the control panel, to make it user freindly to potential clients who may not have any great web experience such as those who might wish to post a property on the site. The control panel for users who register their own property is confusing and laid out very poorly
On the developers side it is a technically, very good component for those who have a high level of expertise in coding or CSS. The developer did respond very quickly to both forum posts and to emails but , when the problem is not resolved that counts for nothing. For the rest do not bother. Given the attitude of the developer , and you can see that by looking at the link on the Jomres forum in the bugs section entitled “images not uploading” and decide for yourself whether or not this was good customer service. Although there is a comprehensive manual which explains the purpose of most things in the component, it does not explain the how to in any great detail.
The developer has now refunded my money but I now have to spend even more time looking for another solution, whereas had the developer been a little less arrogant and actually explained what I had to do he would have had a happy customer. His final comment on the forum speaks volumes about his feelings towards customers. Shame really.
The individual was difficult and combative right from the start, even though I'd gone out of my way to explain the issues to him. He didn't want to work with me to resolve his issue (which was down to a badly configured server) but instead wanted me to fix everything for him whilst throwing his teddy out of his pram.
It was a pleasure to refund them their purchase and send them on their way.