The extension is far beyond that what is listed here. Huge portfolio of functions to create and manage tickets, including functions for knowledge base. The component is process oriented - you can create knowledge base articles converting tickets - and has funtions that I could not find other help desk solutions. In particular the ReadMail function is a pleasure to work with. Last but not least it has many statistic functions.
The first comment I am leaving here. I had to backup and clone a site with many users and a many downloads as well.
I had to look a bit around for a solution to get DOCMan running smoothly again on a new site, but this is a DOCMan issue. Finally I got all running fine on a new domain.
GREAT component! Keep up the wonderful work. Many THANKS