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byalethal, October 8, 2009
I paid for the support (shawncubik is my username) but have not gotten any useful responses to my questions in over a week -
it is frustrating because I really just need a little information - I was sure paying for support would be all that I would need -
Owner's reply
Thanks for your review!
As for your question - if you don't hear from our support within 24 hours, please try another channel (we have an email form, a ticket system and forum IMs) to get to us. It is most likely that there is a technical issue (emails eaten by spam filters, requests filed when logged out) if you don't hear back for so long.
In your particular case, I would guess that you sent in an email - as there is no ticket filed under your username. Please log in and put your request into the ticket system, this will help speed up the process and make it easier for both sides to follow the discussion.