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allenvh

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Huru Helpdesk
★★★★
Very good
byallenvh, October 19, 2009
Huru Helpdesk
The truth is just what I was looking for guys. but I have a little problem, I want to be automatically notified when it enters a new ticket not when is assigned, (basically because I dont have who will assign other than myself).
Greetings and good work
Owner's reply

It does notify when the case is created - with the 'Problem Assigned' message. You can change the message subject and text to something more to your liking in the config under Email Messages -> repnew

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