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I have purchased and used this extension for over a year and have continually had issues with bugs and their support. Unfortunately I have to agree with the fast majority of complaints here regarding this extension, which there seems to be plenty.
The basic idea and format is a good one and the script looks great and clean at first glance but its full of bugs and trying to get help is impossible. I have read here where some have had difficulty in getting support responses, I have to say I have also on more than 5 occasions not just one. I also agree closing the public forum was a huge mistake as a few have noted, since at least there you could maybe find an answer. I saw a post obviously by one of their team mentioning something about perhaps there is a spam recognition problem as why no support response was received, I can assure you I check all my mail folders I wonder if Jomsocial does theirs. In all I would love to see this product work but my experience has been very negative. I have had to fix problems on my own as best as I could with what limited time I have and end up just limping along leaving some issues with no solutions. And not knowing what other script I could move to. I would personally recommend users stay away from this extension until they can prove timely effective support is in place and reopen the public forum tp stay as far away as you can from this extension.