The user creats his ticket easily. He can see a list of all his tickets, too. Admins and users get allerted with emails when a new ticket or answer is made. I would prefer a button in the admin area to notificate me but it isn't such a missing thing, is it? :-)
Oh oh I missed to say about the GREAT and FAST support that I received from the developer!
-No control of users avatars
-No control of smilies
-Can't move a single post and merge it to somewhere else.
-Only topics can be moved or merged and I think the task is difficult, and there is no documentation in their support site. My opinion is that when you PAY for a product you want tutorials and NO "under construction" staff...
-Problems with time zone.
I have left agorapro before one month and I can't remember the problems or some other issues.
BUT I have to say that their support forum is friendly and fast enough. Support tickets are much faster.
EVEN BETTER the REFUND POLICY is TRUE!! I paid, I try to stay on agorapro but I was dissapointed and as they say, they sent me back my money!
So give it a try, and if you don't like it, you can ask for a refund within a month.
The support is nice!