angell
The truth is that they sell hosting.
When their product is not uploaded to their server does not receive any support from them.
My advice is not to delude themselves on the nice words ... will not receive anything opposite ...
Sorry we didn't make you happy, hope we can make it up to you, cause "wait for 10 days for support" is not right and is not supposed to happen! And we do sell hosting, but we offer professional support to license buyer as well.

