When I first installed MultiTrans, it immediately crashed and burned with a fatal error. I did some Google searching but couldn't find anyone else with the same problem, so I wrote to Bob, the developer. He got back to me within a couple of hours to suggest a way to fix the problem, but the quick fix didn't work. Bob then spent the weekend writing a custom version of the extension just for me, at no charge! This was way above and beyond the call of duty, and I can highly recommend Bob and his work. Oh, and the custom version of the extension worked perfectly right away.