Other problem is not possible change the domain regitered in license,
But the trade ARTIO the components , and all joomla is very quality.
I am sorry to hear that. We try to help as our capacity allows.
Generaly, we manage to answer the questions of customers within 1-3 business! days. (does not apply to free version)
I have not found your username in our database (maybe you are using a different one) so I cannot check this closer.