I can understand that the developers wish to generate revenue through technical support. However, this is about the only developers site I know of that has no alternative such as a forum for users to discuss issues amongst themselves.
I have what I'm sure is a minor problem that I only have with a specific template, which another user has probably already solved, but there's no place for me to ask.
Trying to force someone to pay a minimum of €25 when they could probably get a solution from a users forum is anti-consumer and frankly, contrary to the spirit of the Joomla! community. If you're not under a service contract, and have ANY kind of a problem, you're just out of luck.