Very poor support in my opinion.
I have tried everything to figure out who this reviewer is and what went wrong. The problem is: I could not find either a corresponding user account, nor a ticket that was open for that long.
If you run into a similar issue, please do not hesitate to contact me directly (either through our sales email form or my email which is also on our website). We really try our best to make up for things going wrong, but please do give us a chance to actually do that.