As a beginner, I tried to use only one form maker before using this one. Obviously, I had to search for another one. It was important to me that it's easy to use and that I can start using it asap. It worked perfectly, straight away, except for a small issue with 'captcha' function. However, thanks to incredibly quick and good support, that has been sorted. I didn't contact support earlier because I didn't have much hope for the support relating to free products. But, to my surprise, my experience was completely opposite. It would be great if paid services would have customer support like this.