After reviewing a few of the helpdesk solutions available for Joomla I can across this one and haven't turned back. The knowledge base / FAQ integration is crucial for me and the ability to add products as support categories is a great addition. I purchased this module and within minutes I was up and running with no hickups and no bugs. As a fellow module developer I have to say I am impressed by this extension and I feel it will help me better serve my customers in the future. Thanks for a great extension!