I found the developers to be both responsive and motivated to succeed. It's great to see folks willing to write a detailed response, whereas with many extensions, you get one-liners that don't answer the question and result in more waiting and more communications, and eventually, aggravation.
But beyond that tech support is absolutely phenomenal. I've licensed a number of Joomla modules and components - and commonly find support to be invisible or evasive or impossible for the commoner to understand.
With this product I ran into a problem with it displaying correctly on an older Joomla template, reported the issue and was pleasantly surprised by how responsive and helpful Douglas is. Although the problem turned out to be a problem with the particular theme, he helped me to identify the root cause and provided a workaround.
Yet equally important was the fact that Douglas didn't show attitude and communicated in terms that I understood without going into over-technical tech jargon. A program is only as good as the support; I would recommend Contact Enhanced to anyone.
MooFAQ provides a great way to provide an easy to create, clickable to expand, table of contents.
Many of the other modules work well for passing donation information directly to PayPal, but with this you are able to maintain donation info (and membership info if you want to call it that) in tables within your Joomla database. That brings us much closer to one-stop shopping, our goal for both development/administration as well as our audience.
RFE #1) PayPal and similar businesses take fees out for processed transactions. It would be nice to be able to offer the Donor and checkbox, radio button etc, where he/should could check to add a the percentage and transaction fee to the donation so that the organization gets the full donation amount. With PayPal it is typically a percentage, 2-3% and a transaction charge of $.30 or so per transaction.
RFE #2 - The fact that it is already configured to work with Authorize.net is a bonus, thank you. What is the possibility of setting it up to work with other gateways such as "CDG Commerce"? Their fee structure is less aggressive than auth.net.
Again, the component is well worth the $20 or so I paid for it.