Shortly after downloading and testing the starter package, John contacted me to ask how the trial was going. He responded to the questions I had, described the various versions of the software that might improve my experience, and was generally very helpful.
After trying the starter package, I purchased the Enterprise edition for my newspaper's website. The features it had, as well as those promised, perfectly met my needs.
Since that time, the package, which installed in under 5 minutes, has worked flawlessly. Promised new features have been added, and added on the promised schedule. Service has been top notch. And no, I am not related to anyone with this company, nor do I know any of them personally.
Simply put, this is a great product, offered by a company that practices a level of service rarely seen today.