Also, a lot of the plugins and modules which are included in other products even commercial ones are not included in the core product but one has to pay extra to buy them. By the time you buy some of the additional plugins and modules the price is far higher than some commercial extensions which have more functionality included.
Also, the forums are in German and the ones that are in English are not comprehensive. Also not good for the U.S market as it does not have the 3 most popular shipping methods used here - Fedex, USPS and UPS either free or paid.
All in all a good product for a beginner, but did not work for us.
1. Cannot edit/delete knowledge base articles.
2. Same with tickets
3. Can add articles but thats it nothing else.
If this free version was mean't to be more of a trial/marketing/demo version for customers to try and get them to buy the commercial version, it failed in doing that. The commercial version is extremely expensive. Much better tools in the market place for that price. I would have paid the 35 or even 185 for it, but 635 is ridiculous.
hopefully, they can release a free version that actually works as stated and I would be happy to pay a reasonable amount for a commercial version. Also the documentation is actually mean't for the commercial version as none of the functions as related to the knowledge base and tickets it claims the free version has is in the software I downloaded.
Dear Bruno, in the free edition you can edit KB articles there's in fact a fault in the delete of an article which is fixed on version 3.3.5 that will be released soon.
Regarding the tickets it's not possible to delete so there's no lost record of a support incident, was done that way and thought that way, maybe it's not the best way but we're welcome to receive feedback to improve it.
As stated the free edition allows to have KB articles and tickets, we say that in here.
As we said, many people gave their opinions and we followed them when we agreed without any problem and if you have ideas for the free or even the commercial we're glad to receive them.
Version 3.3.5 should be released later today, so maybe you can give it a try to see if it's better.
By the way, what version did you had installed on your tests? Was 3.3.4? Let us know if possible [by direct contact]
1. When we click on the edit button, show a button on the menu bar, that will display the current fields on the form and also the tool bar (like the wizard) so one can edit the form easily. I still cannot find a way to add or delete fields on a existing for.
2. Make the user interface especially in the edit mode or new forms mode more user friendly. As one of the users mentioned, it is a nightmare backend with code and data all over. Layout is not that great.
I have removed this extension and have paid for RS Forms. I would have gladly paid for an extension if it was worth it. RS Forms is great and I would recommend the owner of this extension to borrow a few ideas from it.