I must admit, I was a little wary of trying the software after reading the forum, but then dived in and was very happy indeed when a problem did come up, the Valanx team was quite happy to assist and did so professionally and quickly. It is important when addressing issues with software that the user acquaint themselves with the operating system and try to see things from the developer's perspective, as well as reading the forums, naturally. But overall a very tight product that suffers no more or less from the open source syndrome. An added benefit of open source software is it gives us the chance to learn and help others. I found those developing this product all around helpful and patient. Especially David Deutsch who deserves many thanks for helping me out of a tough situation.