THEY DID NOT DISAPPOINT!! This is a very flexible module that allows very detailed customization and integration into the site. I'm very pleased with all the functionality of the module.
The support for the product is top notch, just like the rest of their products. Quick answers that solve problems and developers that go out of the way to help you out mean this product will please anyone interested in this type of product. Buy without question!
There are many add-ons and modules available out there, but many are stale in development and have poor, or very lengthy response for feedback and technical support. Tuan is excellent in both response time and understanding of the issue or request, which makes this the tool to use for trouble ticket implementation on your Joomla! site. Great job!!