I sent an email to support about this, I even filled in a ticket at their web site...but as of yet there has been no reply...pity as this would have been idiot proof for a customer to use
Thanks for your review.
We understand your frustration. This delay was related with technical problems on our server provider's side. We didn't receive any notification about your requests.
A big piece of your problems is related with limitations of the trial version. In this limited mode you cannot edit a form or form's customizations. This trial version can be used only to illustrate the work of this extension. On your other requests we will answer very shortly.
We apologize for this inconvenience.