Of course, under this great support is a great product. If you are trying to allow multiple bloggers to simultaneously coordinate on one blog, the range, flexibility and control over their functionality is superb. I did find that the component lacked some of the functionality I had expected for truly stand-alone multi-blogging (such as the ability to display a calendar of just one particular blogger's work) and would love to see that added to future versions. However, as an integrated blog -- and when it comes to support for sure -- it's excellent. Enough so that I feel it warrants 5 stars anyway.
First, he created a wonderfully-versatile component. But then he cheerfully, patiently and without question added customizations to that component for me that added much-needed functionality not available anywhere else on the market. Without asking anything for it. What is perhaps even more amazing is that I can tell from the reviews here that I am far from the first person he's done this for - and it looks likely that he did this for several of us at once. As a non-developer, non-designer tromping around trying to make a big website that does complicated things, the value of this level of hands-on support goes well beyond what words can express. If only I could buy this level of support (or even help to make 'out of the box' functionality work) on my other components for $30! (Heck, for this white-glove approach I'd be willing to pay a whole lot more than that!)