chrisjg
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bychrisjg, May 18, 2012
Went to the developers forum, asked for help and they provided all the help I needed.
Turned out that another extention was not playing nice, and was causing a conflict.
They investigated quickly and explained the issue clearly.
Now it works exactly as expected and as described above.
A happy customer.
bychrisjg, February 10, 2012
Posted a query on the site's forum and got a detailed reply within 20 minutes. The advice and information was spot-on, I understand now what was happening and why (facebook cache was holding old info about the page - forced it to clear and everything worked as it should).
The problem was not something I had specifically done (or not done), nor was it a problem with the extention. Knowledge of how the end-to-end system works, and well communicated helpful advice solved an issue that I would have otherwise chased around for days.