It was complicated a little by the hosting company's permissions and that they had two config.php files.
The staff at Joomla Plug worked on it over the course of hours. (I have about a dozen emails in my inbox of us going back and forth trying to figure it out.)
Where can you ever get such support? I bought the $100 version and have found it to be totally worth it. Somethings just can't be commercial free. Backing up a joomla site is one of them.