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cjwes

Reviews(1)
 
bycjwes, July 30, 2012
ohanah
For some reason, when I first installed Ohanah and it didn't work, I found their customer support to be excellent. Unfortunately, the solution to my problem took quite a few messages back and forth and during that time, the person who was working on my ticket became ill and was not in condition to work on my issue or communicate with me for a few days. I assumed that it was a case of my problem becoming a nuisance and that I was being ignored as this has happened with other vendors.

In hindsight, it would have been more appropriate for me to communicate my concerns with them, but I didn't and simply posted a bad review here.

Ohanah made me aware of the situation on their end and made an effort to educate me on what they were willing to do to keep me as a customer satisfied along with asking me if I was willing to let them complete my ticket. Based on their response, I let them attempt to fix my ticket and I have to say, that I am extremely pleased with the results. In my case, there was a problem in the database, and new tables had to be built, so that's exactly what they did--build my tables from the ground up.

Speaking only for myself, I found their conflict resolution to be top notch and I wouldn't hesitate to recommend them to a friend based on my experience with them.
Owner's reply

thank you for your words!
much much appreciated!

glad that you happy with Ohanah and glad to have people like you as customers :-)