In hindsight, it would have been more appropriate for me to communicate my concerns with them, but I didn't and simply posted a bad review here.
Ohanah made me aware of the situation on their end and made an effort to educate me on what they were willing to do to keep me as a customer satisfied along with asking me if I was willing to let them complete my ticket. Based on their response, I let them attempt to fix my ticket and I have to say, that I am extremely pleased with the results. In my case, there was a problem in the database, and new tables had to be built, so that's exactly what they did--build my tables from the ground up.
Speaking only for myself, I found their conflict resolution to be top notch and I wouldn't hesitate to recommend them to a friend based on my experience with them.
thank you for your words!
much much appreciated!
glad that you happy with Ohanah and glad to have people like you as customers :-)