It seems this product has been largely abandoned by the developer. There is no active support or community to assist site developers. Also, when trying to submit a "support ticket" (the only way to get help), the form didn't work. The Twitter and Facebook for the developer haven't been updated in a long time, and the web site makes reference to a version of the software being released that isn't available in the already needlessly hard-to-find downloads area.
This developer has lost interest in the product. Avoid it at all cost!