Support is A1, found a couple of challenges with "no military" times ie 12 hour clock. Fixed pdq with clear instruction on what to do. And put into down load from web. The 5 entry version is an adequate demo, well just about, to see if it suits. If suits your needs then very well worth the money. If not then it was worthwhile trying before buying.
In summary good product with professional support - might even try their forms offering!