This component is worth every penny. My client had cumbersome old html forms for requesting quotes, which were too long for the user. Plus they were flooded by spammers. By building a quick 'forms' site with Joomla and RSform Pro, we were able to make tabbed forms that users could fill in more accurately with less bail out. Captcha plug-in is great. Everything you need to get started is available in the documentation. Much of this is intuitive, have not needed support yet. The dbase export feature is also invaluable. Form building is far less scary now!