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cswikoff

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Results 1 - 3 of 3
Single Page Checkout for VirtueMart
★★★★★
Superior Support
bycswikoff, May 2, 2011
Single Page Checkout for VirtueMart
I purchased One Page Checkout for my site and had some problems with Pay Pal integration. Actually I think my problem was partly with VirtueMart's Pay Pal(new api), however Stan helped me through my problem, and answered my questions quickly. He even took a look at my site to get a sense of what was going on. It is rare to find this level of support with an extension. Thanks Stan!
Rapid Recipe
★★★★★
Excellent Support
bycswikoff, December 11, 2010
I ran into two separate needs for modification, and after submitting tickets, I heard back quickly with answers to my questions. Some components, while they may be great, run into problems. It is great to know support is available and willing to help.
JomSocial
★
Support Lacking
bycswikoff, August 18, 2010
JomSocial
I loved the idea of this extension. In fact I loved how it worked for a while. Then I ran into a problem. I searched the forum for answers, then posted to the forum. It took forever to receive a response, then when I did receive a response the support person either didn't read my post before replying, or was completely sarcastic. I'm not sure which. After trying three times to get clarification, support simply quit responding to my question. I decided it wasn't worth it and went back to using facebook. I would say Jomsocial has great potential, and if you have days available to run down problems it could be great.
Owner's reply

Hi cswikoff,

I apologize that you have a bad experience on JomSocial support forum. At JomSocial.com we take pride of our support reputation. Courtesy has always been an integral part of our support team and we always do our best to solve problems faced by customers as long as they are within our support scope. Mark and the rest of the developers are in the forum during office hours (10am to 7pm GMT +8) and while they are spending the rest of the day with their friends and family, we have a team of dedicated technical support which comprised of JomSocial enthusiasts from many parts of the world that will take care of you.

I'm sure that this incident is an isolated issue and if your thread still doesn't receive fair attention from our support team, email me your thread link so I can figure out what happen. You can contact me at irwan at jomsocial dot com.

Best regards,
Irwan
JomSocial Team

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